012 804 0726 info@gravitylab.co.za

Terms and Conditions

Warranty

Gravity Lab (Pty) Ltd uses the best sign-grade materials available and we guarantee our products with a limited warranty to be free of defects in materials and workmanship for (1) year on most exterior signage and (5) years on interior sign products, from date of purchase. Damages caused by vandalism, theft, accidents, acts of God (floods, earthquakes, wind, hail, tornadoes, etc.), acts of terrorism, improper installations, abuse or misuse are not covered under this warranty/guarantee. Gravity Lab (Pty) Ltd will not be held liable for the repair or replacement of signage or materials caused by these situations.

Exterior signs carry a (1) year limited warranty against:
  1. Paint peeling from backgrounds, edges, lettering, framing, supports and all visible surfaces.
  2. Fading colours (some colours are more prone to fade and will be rated at time of purchase)
  3. Vinyl peeling, curling, or cracking.
  4. Substrate cracking, de-laminating or rotting.
  5. Letters/graphics detaching from surfaces.
  6. Breaking welds on metal framing, structures and supports, when installed properly.

Interior signs carry a (5) year limited warranty against:
  1. Paint peeling from backgrounds, edges, lettering, framing, supports and all visible surfaces.
  2. Fading colours.
  3. Vinyl peeling, curling, or cracking.
  4. Letters/graphics detaching from surfaces.
  5. Substrate cracking or de-laminating.
  6. Breaking welds on metal framing, structures and supports when installed properly.

Temporary signs & banners: Cloth, vinyl and flexible face banners are warranted for (60) days against defects in materials and workmanship, Temporary “job-site” signs, political posters, for sale signs or any other light-weight advertisement materials such as Foamboard, Correx Board and Styrene, are considered temporary type materials and are covered for peeling paint or vinyl de-lamination for a maximum of (30) days. Paper, and cardboard signs do not carry any warranty period.

Vehicle lettering: Including boats, trailers, trucks, cars, motorcycles and all mobile objects are warranted for a limited  7 days. It is the clients responsibility to bring to our attention any concerns with regard to the material or application thereof within those 7 days, we will then replace the vinyl at no charge should the fault be ours.   Although most vehicle lettering will outlast the vehicle it is applied to if cared for properly, we will not be liable for damages caused by the use of steam-cleaners, pressure washers, harsh cleaners, chemical treatments and automatic car washes, the use of these cleaning procedures will void your warranty. An adhesion test will be made on any remaining lettering to confirm if it was damaged by improper use or if it was a fault of the material or our fault in the installation/application process.

 Magnetic signs: We warrant flexible magnetic signs for a period of (60) days. The use of flexible magnetic signs on your vehicles should be limited to no more than (2) weeks at a time. You should remove the signs weekly, wash the vehicle and the back of the sign, dry well and re-install. A good coat of automotive wax should be applied to the back of the magnetic sign and to the area of the vehicle where you place the sign. If road grime and dirt gets between the magnetic material and the surface of your vehicle it WILL DAMAGE the paint on your vehicle. We will in no way be held responsible for the misuse of magnetic signs. You CANNOT fold the flexible magnetic material, it must be stored on a flat smooth surface when not in use on your vehicle.

Signage installed by customers or their hired contractors: Under our warranty policy we will not cover the cost of the removal and/or re-installation of signs. If you (the customer) needs repair or replacement of the sign and it is under warranty, you are responsible for getting the sign delivered to us. We will not be held liable for damages caused by improper installations or carelessness of the installers. All holes drilled, nails, screws, bolts and fasteners used in installations must be thoroughly sealed to prevent water damage. Edges or surfaces of sign panels, letters or other elements of the sign that may get damaged in rough handling or paint chipped should be touched up and sealed immediately by the person responsible for the installation to prevent deterioration of the sign. Any and all damage or material failure caused by you or your installers voids your warranty. We can provide instructions to your installer for the best and safest way to install your sign, but in no way will we be responsible for their failure to follow directions.
No matter when the problem was first noticed, you are responsible for being prompt in returning the item for repair before the warranty period runs out, sorry, no exceptions.

Vehicle Wrap Terms and conditions

  1. 50% deposit is payable on acceptance of your quote before production can commence. Proof of balance payment is required prior to collection of your vehicle – strictly COD
  2. Design fee is required based on complexity and type of design needed.
  3. Lead time for production is approximately 10 working days subject to final artwork sign off, stock availability and receipt of the 50% deposit.
  4. Gravity Lab cannot be held liable for any damage caused to the vehicles during the application and removal of vinyl under the following circumstances:
    – If the vehicle has been re-sprayed due to an accident prior to the branding
    – If the vehicle is older than three years at the time of branding
    – If paint is lifting on any part of the vehicle or on colour coded plastic areas i.e. plastic bumpers, side beading’s etc.
  5. Should any vehicle branding be cancelled by client 48 hours prior to the scheduled appointment, the client will be credited for the application fee. However, any production balance will be due in full.
  6. Should vehicle branding cancelled by client within 48 hours of the scheduled application date, the full balance owed as per the accepted quote will be due. If the vehicle is then rescheduled for a later application date, an additional application fee as per the accepted quote will be charged.
  7. All decals, materials and designs remain the property of Gravity Lab until paid for in full.
  8. There is a 7-day grace period from day of branding for a client to inform Gravity Lab of any vinyl lifting / movement / bubbling. Gravity Lab will schedule a convenient time for branding to be fixed. If Gravity Lab is not made aware of the vinyl movement, then the warranty falls away.

Please Note

All valuables should be removed from your vehicles as Gravity Lab cannot be held responsible for any loss of personal belongings. The vinyl has a 1 to 2 week settling period for the adhesive to reach its optimum strength with the vehicle surface. Slight movement of the vinyl, or small bubbles on the vinyl after branding are normal and should settle over the 2-week period. Any application done at the customer’s site, please ensure full payment is received by Gravity Lab before the branding can be done.

Gravity Lab warrants the branding of your vehicle for the following:
* 3 years in terms of colour on the vertical surfaces, and 2 years on the horizontal surfaces
* 3 years for vinyl adhesion

Printed vinyl with no UV film over laminate NB: Gravity Lab warrants the branding of your vehicle for the following:
* 6 Months in terms of colour on the vertical surfaces, and 3 months on the horizontal surfaces
* 3 years for vinyl adhesion Basic Product Warranty.

Pigmented vinyl with no UV film over laminate.
Gravity Lab warrants the branding of your vehicle for the following:
* 3 years in terms of colour on the vertical surfaces, and 1 years on the horizontal surfaces
* 3 years for vinyl adhesion

This is based on the following:

* That Gravity Lab apply the branding to the vehicles
*The vehicles are cleaned in accordance with Gravity Lab’s cleaning instructions below (Gravity Lab to supply cleaning instructions with each vehicle when branded)

 Gravity Lab recommended cleaning instructions:
* Normal hand car wash using a hose pipe.
* Standard car shampoo not containing waxes or polishes.
* Car sponges.
* Chamois.
* Mutton cloth

Avoid the following:
* Machine car wash.
* Power hoses.
* Abrasive materials.
* Waxes.
* Polishes.
* Chemicals.
* No Strong Detergents.
* Cleaning the vehicle with water only.
* NB. no sunlight soap, Diamond Guard etc.

Vehicles need to be washed a minimum of once a week. Commercial vehicles twice a week. Gravity Lab can’t guarantee colour matching in the event of a repair to a vehicle. Zone 3-UV conditions NB: 2% fade per annum on all pigmented films. On removal of vinyl Gravity Lab cannot take responsibility for any damage caused to paint work, should the car be older than 2 years at the time of branding, and subject to the following:
* That Gravity Lab has stripped the vehicles (additional charge).
* The vehicles must be accident free at the time of branding. Gravity Lab can’t take responsibility for the paintwork on all plastic areas of the vehicle, as paint doesn’t adhere as well to plastic as opposed to metal i.e. bumpers, side mirrors, beading etc.

Navigation

Getting Around

LEt's chat

have a query? need a quote? We're here to help.

9 + 12 =

Copyright © 2018 Gravity Lab (Pty)Ltd . All rights reserved.